RELAX: Virgin Money Lounges make things more comfortable for customers to discuss financial issues
AT VIRGIN Money, our ambition is to build a bank that makes ‘Everyone Better Off’: our customers, colleagues, shareholders, business partners and the communities we serve.
As part of that ambition, we never stop looking at how every bit of banking works.
From developing no-nonsense products, to making things more comfortable for our customers in our Virgin Money Lounges and using our expertise to do some good in the world through Virgin Money Giving, we’re always looking for brilliant people who want to make a difference inside and outside the bank.
Our people are essential to our success, and we can only achieve our ambition if we make sure we have a culture that attracts and nurtures aspiring individuals from all communities to share our purpose and reach their potential.
Inspiring young people to develop their unique talents at Virgin Money is an important part of this ambition and we are committed to growing the number of apprenticeship opportunities we offer across all areas of the bank.
TWO BETTER THAN ONE: Prince Harry speaking at the Virgin Money headquarters in Newcastle earlier this year
Apprentices at Virgin Money join the Virgin Money Future Bankers’ Academy. This is our opportunity to develop the next generation of trusted bankers in our industry, to leave a legacy of professional, ethical and community-focused colleagues who can positively shape the retail banking sector for the next generation of customers.
As well as earning while studying for a qualification, our Future Bankers take part in structured development activities, working with internal coaches and mentors and they are always encouraged to approach new opportunities with a growth mind-set.
The Future Bankers’ Academy programme includes modules on commercial awareness with senior leaders from around the business. There is also a focus on personal development with modules ranging from building personal brand and preparing for performance appraisals to balancing studying with working.
As you would expect with Virgin Money, we place huge importance on making a difference outside the bank and all of our Future Bankers take part in a project to raise money for charity.
Katharine Chow joined our Future Bankers’ Academy in 2015 as an apprentice and works in our Northumberland Street store in Newcastle. She has almost finished her apprenticeship in Customer Services and is looking forward to graduating from the programme.
“I joined Virgin Money because I was looking for a customer-facing role with a well-known brand,” she said.
“The highlights so far have been passing my Chartered Banker Professional Banking Certificate exam and getting the opportunity to take part in a local community project with The Key. I have met many different people from across Virgin Money which has really inspired me to think about ways to develop my career here. I would love to get some further qualifications and make sure I keep learning in the future.”
Steve Morton, Head of People and Resourcing at Virgin Money, is excited about the opportunities offered by apprenticeships.
“We are committed to breaking the ‘no experience, no job’ cycle. Our Future Bankers’ Academy is providing new routes into careers with Virgin Money and helping young people find a career they will love. We demand a lot from our Future Bankers and expect them to be role models inside and outside of the bank.”
Through our Future Bankers’ Academy, we are adding new and diverse talent. Apprenticeships help to ensure we develop the skills we need for the bank we are today, and the bank we want to be in the future.
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